Privacy Policy

1. Introduction

Velora Inc. ("Velora," "we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (veloraglass.com), use our services, or interact with us in any way. This policy applies to all visitors, users, and others who access our services.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Information You Provide Directly

• Contact information: name, email address, phone number, and shipping address when you request a quote, order a sample kit, or contact us.
• Project details: information about your glass or window project, including dimensions, application type, and preferences.
• Communication data: messages, inquiries, and feedback you send us through our contact forms or email.

2.2 Information Collected Automatically

• Device information: browser type, operating system, device identifiers, and screen resolution.
• Usage data: pages visited, time spent on pages, click patterns, and referring URLs.
• Cookies and similar technologies: see Section 6 below for details on our cookie practices.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, process quote requests, and fulfill sample kit orders.
• To provide, maintain, and improve our website and services.
• To send you relevant communications, including product updates and promotional materials (with your consent).
• To analyze website usage and optimize user experience.
• To detect, prevent, and address technical issues or security threats.
• To comply with legal obligations and enforce our terms of service.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Consent: when you explicitly agree to the processing (e.g., accepting cookies or subscribing to communications).
• Contractual necessity: when processing is required to fulfill a request you have made (e.g., processing a quote or sample kit order).
• Legitimate interests: when processing is necessary for our legitimate business interests, such as improving our services and website security.
• Legal obligation: when processing is required to comply with applicable laws.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with the following categories of recipients:

• Service providers: trusted third parties that help us operate our website, process orders, and deliver services (e.g., hosting providers, analytics services, email delivery platforms).
• Business partners: authorized dealers and installation partners, only when necessary to fulfill your request.
• Legal requirements: when required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: request that we limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it. Quote requests and sample kit orders are retained for up to 3 years after the last interaction. Analytics data is retained in aggregated, anonymized form.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us: